Consumer Services Guide (CSG)

Consumer Action Edition

The Consumer Services Guide is searchable directory of resources which can help you with consumer problems and questions. There are multiple editions of the ‘Guide’, some which deal with specific issues such as housing or credit. The full directory, the Consumer Service Guide Edition, provides access to all the resources collected by Consumer Action.

Listings for District of Columbia County

These are the results for housing specific consumer resources for District of Columbia County. The listing is grouped by primary service category, then sorted alphabetically.

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Consumer Protection

• Civil Rights Division, (DOJ)
  The Civil Rights Division of the Department of Justice, created in 1957 by the enactment of the Civil Rights Act of 1957, works to uphold the civil and constitutional rights of all Americans, particularly some of the most vulnerable members of our society. The Division enforces federal statutes prohibiting discrimination on the basis of race, color, sex, disability, religion, familial status and national origin. Contact… (Washington, DC)
  
• Consumer Financial Protection Bureau (CFPB)
  The central mission of the Consumer Financial Protection Bureau (CFPB) is to make markets for consumer financial products and services work for Americans — whether they are applying for a mortgage, choosing among credit cards, or using any number of other consumer financial products. Congress established the CFPB to protect consumers by carrying out Federal consumer financial laws. Among other things, they: - Conduct rule-making,… (Washington DC, DC)
  
• Home Improvement Branch, (HUD)
  Facts and pitfalls of home improvement. Sources that can help includes: federal loan programs, community-based programs, and consumer information. (Washington, DC)
  
• Office of Fair Housing and Equal Opportunity (FHEO), HUD
  HUD’s Office of Fair Housing and Equal Opportunity administers federal laws and establishes national policies that ensure all Americans have equal access to the housing of their choice. Particular activities carried out by the Office include implementing and enforcing the Fair Housing Act and other civil rights laws. (Washington, DC)
  
• Office of Recapitalization, (HUD)
  The Office of Recap is responsible for the preservation and recapitalization of federally assisted affordable housing and oversees and processes financial transactions to ensure the long-term physical and financial viability of affordable rental housing. In conducting the business of preservation of affordable housing, Recap is also responsible for ensuring compliance with relevant laws and statutes. (Washington, DC)
  
• Office of The Real Estate Settlement Procedures Act (RESPA) (HUD)
  Provides information about The Real Estate Settlement Procedures Act (RESPA), a consumer protection statute first passed in 1974. The purposes of RESPA are 1. to help consumers become better shoppers for settlement services and 2. to eliminate kickbacks and referral fees that unnecessarily increase the costs of certain settlement services. Provides information about RESPA's required disclosures and enforcement, how to file a complaint and others. (Washington, DC)
  

Discrimination

• Civil Rights Division, (DOJ)
  The Civil Rights Division of the Department of Justice, created in 1957 by the enactment of the Civil Rights Act of 1957, works to uphold the civil and constitutional rights of all Americans, particularly some of the most vulnerable members of our society. The Division enforces federal statutes prohibiting discrimination on the basis of race, color, sex, disability, religion, familial status and national origin. Contact… (Washington, DC)
  
• Office of Fair Housing and Equal Opportunity (FHEO), HUD
  HUD’s Office of Fair Housing and Equal Opportunity administers federal laws and establishes national policies that ensure all Americans have equal access to the housing of their choice. Particular activities carried out by the Office include implementing and enforcing the Fair Housing Act and other civil rights laws. (Washington, DC)
  

Environment

• Alliance to Save Energy
  The Alliance to Save Energy offers consumers all the information they need to save money, increase comfort, and even reduce pollution through energy efficiency. - Cut your home utility bills — freeing money for other things. - Increase your comfort. - Reduce pollution and greenhouse gas emissions. - Increase national security. - Relax while energy-efficient technologies and products continue producing these benefits for you day… (Washington, DC)
  

Fraud

• Inspector General's Fraud Hotline, (HUD)
  Accepts e-mail complaints related to fraud, waste, and abuse in HUD programs and operations, including mismanagement or violations of law, rules, or regulations by HUD employees or program participants. HUD's page warns consumers that sending e-mail complaints will not protect their privacy or confidentiality. (Washington, DC)
  

Health Care

• Appleseed
  A non-profit network of 17 public interest justice centers in the United States and Mexico, Appleseed is dedicated to building a society in which opportunities are genuine, access to the law is universal and equal, and government advances the public interest. Appleseed uncovers and corrects injustices and barriers to opportunity through legal, legislative and market-based structural reform. Working with our huge pro bono network, we… (Washington, DC)
  
• National Center for Assisted Living (NCAL)
  The National Center for Assisted Living (NCAL) is the assisted living voice of the American Health Care Association (AHCA), the nation’s largest organization representing long term care. (Washington, DC)
  

Housing

• Alliance to Save Energy
  The Alliance to Save Energy offers consumers all the information they need to save money, increase comfort, and even reduce pollution through energy efficiency. - Cut your home utility bills — freeing money for other things. - Increase your comfort. - Reduce pollution and greenhouse gas emissions. - Increase national security. - Relax while energy-efficient technologies and products continue producing these benefits for you day… (Washington, DC)
  
• Civil Rights Division, (DOJ)
  The Civil Rights Division of the Department of Justice, created in 1957 by the enactment of the Civil Rights Act of 1957, works to uphold the civil and constitutional rights of all Americans, particularly some of the most vulnerable members of our society. The Division enforces federal statutes prohibiting discrimination on the basis of race, color, sex, disability, religion, familial status and national origin. Contact… (Washington, DC)
  
• Consumer Financial Protection Bureau (CFPB)
  The central mission of the Consumer Financial Protection Bureau (CFPB) is to make markets for consumer financial products and services work for Americans — whether they are applying for a mortgage, choosing among credit cards, or using any number of other consumer financial products. Congress established the CFPB to protect consumers by carrying out Federal consumer financial laws. Among other things, they: - Conduct rule-making,… (Washington DC, DC)
  

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